We want you to be satisfied with your purchase from Tilley’s Tools. If you need to return an item, please contact us with your order number and the reason for the return so we can provide the appropriate instructions.
Items should be returned in the condition required under our returns policy, together with all supplied parts, accessories and packaging where applicable.
Nothing in our returns policy affects your statutory rights.
For online consumer sales, UK rules provide cancellation rights in many circumstances and separate rights where goods are faulty, not as described or otherwise fail legal requirements. Your published policy should not attempt to remove those rights.