Find answers to common questions about ordering from Tilley’s Tools.
Are your products held in the UK?
Our available stock is held in the UK unless stated otherwise on the product listing.
How can I check whether a tool is suitable for my vehicle?
Check the application information provided on the product page. If you’re unsure, contact us before ordering with your vehicle and engine details and we’ll help where possible.
Do you sell factory sample or ex-display tools?
Some products may be factory samples, ex-display stock or other non-standard stock. Where applicable, the condition will be clearly stated on the individual product page.
How can I track my order?
Where tracking is available, details will be provided following dispatch.
Can I return an item?
Yes. Please see our Returns & Refunds page for full information or contact us if you need assistance with a return.
How can I contact Tilley’s Tools?
Use our Contact Us page and include your order number or product reference where relevant.