Frequently asked questions

Not always. Our range can include brand-new, clearance, ex-display and factory-sample stock. The condition of each product will be stated on its product page, so please read the listing before ordering.

Check the compatibility and application information in the product description. If you are unsure, contact us before ordering with the product reference and your vehicle's make, model, year and engine details. We will help where we can, but the final choice remains the buyer's responsibility.

These details are shown on the product page where available. You can also use a product name, brand, manufacturer part number or TT reference in the website search.

Possibly. Send us the brand, part number, vehicle application or a clear description of the job. We will let you know if we can source or special-order a suitable tool.

The payment methods currently available will be shown securely at checkout. Availability can vary by device, order and checkout settings.

Contact us as quickly as possible with your order number. We will try to help, but we cannot guarantee a change or cancellation once an order has been processed or dispatched.

First check your junk or spam folder and confirm that the email address used at checkout is correct. If it is still missing, contact us with your name, delivery postcode and approximate order time.

Your order confirmation provides your purchase details. If you need further order documentation, contact us with your order number and we will assist.

Standard UK delivery is free on qualifying orders over £50. For orders below £50, and for any heavy, oversized or remote-area services, the available charge is displayed at checkout before payment.

We aim to dispatch orders within one working day. Orders placed on weekends or bank holidays are processed from the next working day.

Standard delivery normally takes 2–3 working days after dispatch. This is an estimate rather than a guarantee, and remote locations or carrier delays can take longer.

Tracking details are provided when the selected delivery service supports tracking. Please allow a little time after dispatch for the carrier's tracking system to update.

Check any tracking information and look for a delivery card or safe-place notification. If the estimated delivery window has passed, contact us with your order number so we can investigate.

If you are a consumer, you will normally have 14 days after receiving the goods to tell us that you wish to cancel, followed by 14 days to send them back. You are responsible for change-of-mind return postage. Some legal exceptions may apply.

You may inspect an item as you reasonably would in a shop. Please return it complete, with all parts and accessories and, where reasonably possible, its original packaging. We may reduce a refund if handling beyond what is necessary has diminished the item's value.

Contact us promptly with your order number, a description of the issue and clear photographs where helpful. We will assess the problem and provide the appropriate remedy in line with your statutory rights.

Where a consumer cancellation applies, we will process the refund within 14 days of receiving the goods back or receiving acceptable evidence that they were returned, as applicable. Your bank or payment provider may then require additional time to show the funds.

Your statutory rights still apply. However, you cannot claim for a mark, defect, missing accessory or other condition point that was clearly disclosed before purchase. Please check the full listing and photographs carefully.