Cookie Policy

What are cookies?

Cookies are small text files placed on your computer, phone or other device when you visit a website. They allow a website to recognise your browser or device and can store information about your session, preferences or previous actions.

This policy also covers similar technologies that store information on, or access information from, your device. These may include local storage, pixels, tags, scripts and device identifiers. We use the word cookies to refer to all of these technologies where appropriate.

How we use cookies

Tilley's Tools uses cookies to:

• keep the website secure and operating correctly;
• remember products added to your basket and support checkout;
• remember privacy, language, location and other permitted preferences;
• support customer-account and Shop Pay features where you choose to use them;
• understand how visitors find and use the website, where analytics consent has been given;
• measure and improve website performance; and
• support relevant advertising or campaign measurement if marketing services are enabled and you have consented where required.

The information produced by cookies may include an IP address, browser or device information, cookie identifiers, pages viewed, searches, referring pages, approximate location, basket activity and interactions with the store.

Further information about how personal information is used is available in our Privacy Policy →

Cookie categories

Cookies used by our Shopify storefront

Our online store is powered by Shopify. The cookies Shopify may place on merchant storefronts are listed below. The exact cookies present during a visit depend on the features you use, your location and your consent choices.

Strictly necessary cookies

Analytics cookies

Marketing and preference cookies

Shopify can update its technology and cookie names. Its current platform list is available in the Shopify Cookie Policy →

Third-party services, apps and pixels

Shopify apps, embedded media, payment services, analytics tools and advertising pixels can place or read their own cookies when those services are installed or used. A third-party provider may receive information such as your cookie identifier, IP address, browser, device, pages viewed and interactions with the website.

Optional third-party analytics or marketing technologies should operate only where they are enabled on our store and your consent has been obtained where required. Payment providers may also use strictly necessary security and fraud-prevention technologies when you choose their payment method.

When we ask for consent

Strictly necessary cookies can be used without consent because they are essential to provide a service you requested, such as keeping products in your basket, protecting checkout or remembering your privacy choice.

For visitors in the United Kingdom and other regions where consent is required, optional preference, analytics and marketing cookies should remain disabled until the visitor makes an affirmative choice through the cookie banner or preference controls.

Continuing to browse the website does not by itself constitute consent. Declining optional cookies will not prevent you from browsing products or placing an order, although some optional or personalised features may be unavailable.

How long cookies remain

Session cookies normally expire when you close your browser. Persistent cookies remain until their stated expiry date or until you remove them. The expected duration of Shopify storefront cookies is shown in the tables above.

Third-party services determine the duration of their own cookies. Removing a cookie does not always prevent it being set again during a future visit if the cookie remains necessary or you give consent again.

Browser and device controls

Most browsers let you view, delete or block cookies and control whether websites may store them. These options are usually found under Privacy, Security, Cookies or Site Settings.

Blocking all cookies can stop important functions from working, including the basket, checkout, account access and saved privacy preferences. Browser settings may need to be adjusted separately on each browser and device you use.

Some browsers also provide private-browsing modes or send privacy signals. Their effect depends on the browser, your settings and the laws applicable to your location.

Changes to this policy

We may update this policy when Shopify changes its platform cookies, when we add or remove an app or marketing service, or when our legal obligations change. The latest version will be published here and the date at the top will be updated.

If our use of optional cookies changes materially, we may ask you to make a new consent choice.